What types of doctors are available on the platform?
We have general physicians, and mental health professionals available for consultation.
Can I consult a doctor for any health issue?
Yes, you can consult doctors for common illnesses, chronic conditions, mental health concerns, skin problems, women's health, and more. However, for medical emergencies, please visit a hospital immediately.
Is online consultation as effective as an in-person visit?
Online consultations are effective for many health concerns, including minor illnesses, chronic disease management, and follow-ups. However, physical examinations and tests may be required for certain conditions.
Can I consult a doctor instantly?
Yes, instant consultations with general physicians and certain specialists are available based on doctor availability.
What are the consultation charges?
Consultation fees are fixed and Displayed in the Cart. Choose Accordingly.
Can I cancel or reschedule my appointment?
Yes, you can cancel or reschedule your consultation from your account. Refunds will be processed based on the platform's cancellation policy.
Will I get a prescription after the consultation?
Yes, if needed, the doctor will provide a digital prescription, which you can download and use to buy medicines.
Can I use the prescription for ordering medicines online?
Yes, you can upload the prescription to online pharmacies or show it at a local pharmacy to buy medicines.
Will the doctor recommend lab tests if needed?
Yes, if required, the doctor may suggest lab tests. You can get them done at a nearby lab or book home sample collection through the platform (if available).
Can I share my previous medical reports with the doctor?
Yes, you can upload your medical reports during the consultation for the doctor to review.
Are the doctors on the platform certified?
Yes, all doctors are verified and registered with the Medical Council of India (MCI) or relevant state medical councils.
Can I choose the same doctor for follow-ups?
Yes, you can book follow-up consultations with the same doctor for continuity of care.
Can I get a second opinion from a specialist?
Yes, you can consult multiple doctors for a second opinion before making any treatment decisions.
Can I access the platform on my mobile phone?
Yes, our platform is accessible via the website and mobile app (iOS & Android).
Is my consultation private and secure?
Yes, all consultations are end-to-end encrypted, and your medical data is stored securely.
What if I face technical issues during my consultation?
If you experience any issues, you can contact our customer support team for assistance.
How can I contact customer support?
You can reach us via Whatsapp, email, or phone. Our support team is available [mention working hours].
Do you offer corporate healthcare plans?
Yes, we provide customized healthcare solutions for businesses and organizations. Contact us for more details.
