Wellness Products

1. What is Health4Me’s role in wellness product purchases?

Health4Me is a wellness products aggregator platform that enables users to discover and purchase curated health and wellness items—including supplements, fitness gear, personal care essentials, and lifestyle products—from a range of verified third-party vendors. Health4Me facilitates selection and transaction; it does not own or manufacture the products listed.

2. Does Health4Me produce or warrant the products sold on the platform?

No. All products listed on Health4Me are offered by third-party sellers. Health4Me acts as a technology and service intermediary, and all product-related liabilities—including warranty, authenticity, and after-sales support—rest with the respective vendor or manufacturer.

3. How does Health4Me ensure product and vendor quality?

Health4Me follows a strict onboarding and verification protocol, including:

• Regulatory certifications (e.g., FSSAI, AYUSH, ISO)

• Brand credibility checks

• Product quality disclosures

• Track record of customer service

Only compliant and verified vendors are permitted to list on the Health4Me platform.

4. How do I place an order on Health4Me?

Follow the below steps:

1. Browse categories or search for a specific wellness product.

2. Compare offerings, prices, and user reviews.

3. Add items to your cart and proceed to checkout.

4. Complete payment through our secure gateway.

5. Receive order confirmation and tracking details.

5. Is the payment process secure on Health4Me?

Yes. Health4Me employs bank-grade encryption and PCI-compliant payment gateways to ensure secure transactions. We support major credit/debit cards, UPI, net banking, and digital wallets.

6. Who is responsible for delivery and returns?

All deliveries, replacements, and returns are executed by the respective third-party sellers. Health4Me provides a unified platform for managing these interactions, but policies such as return windows, refund eligibility, and shipping terms are defined by the vendor.

7. What should I do if I receive a damaged or incorrect product?

Immediately raise a service request through the ‘My Orders’ section on Health4Me. Upload supporting documentation (e.g., images of damage, invoice copy), and our support team will coordinate with the vendor to initiate resolution in line with their terms.

8. Are product claims on Health4Me medically verified?

No. While Health4Me mandates that vendors back any health or wellness claims with regulatory-approved labeling and documentation, the platform does not independently validate clinical efficacy. Users are strongly advised to consult healthcare professionals before usage.

9. Does Health4Me support subscription-based orders?

Yes. Health4Me enables recurring purchase options for eligible consumables such as protein powders, vitamins, or supplements. These can be managed, modified, or paused via the My Account > Subscriptions section.