How does this platform work?
Browse the available tests, select the required test or package, provide your details, and confirm the booking. You will receive instructions on sample collection options. Usually Sample Selection Gets Planned within 48 Hours of Your Booking and Registeration
Is home sample collection available in my city?
Home sample collection is available in selected cities. You can check availability of Cities while entering the Sample Collection Address.
Can I cancel my booking?
Yes, you can cancel your booking from your account dashboard. Cancellation policies and refund eligibility vary, so please check the terms before proceeding.
What payment methods are accepted?
We accept all major credit/debit cards, UPI, net banking, and digital wallets.
Will I get a refund if I cancel my test?
Refunds are processed based on the cancellation policy. If eligible, the refund will be credited to your original payment method within 5-7 business days.
When will I receive my test reports?
Reports are usually available within 24-72 hours, depending on the type of test. You will receive a notification via SMS/email when your report is ready.
How can I download my test report?
You can download your test report from your account dashboard or receive it via email/WhatsApp (if applicable).
Are the test reports valid for medical consultation?
Yes, all reports are generated by NABL-accredited labs and are valid for medical consultation.
Can I get a hard copy of my test report?
Some labs provide hard copies upon request. You may need to visit the lab or opt for courier delivery (if available).
Are the labs on the platform accredited?
Yes, we partner only with NABL and ICMR-approved laboratories to ensure accuracy and reliability.
Is my personal health data secure?
Yes, we follow strict data privacy policies and use encryption to protect your personal and medical information. Our Firm is Also ISO 27001 (Data Security) and GDPR Accredited.
How can I contact customer support?
You can reach out to us via Whatsapp, email, or phone. Our customer support team is available 9 AM to 6:30 PM.
Do you offer corporate or bulk health check-ups?
Yes, we provide corporate health packages. Please contact us for customized health screening solutions.
